Housing Services (formerly Housing Help Centre): Financial aid may be available for low-income households for emergency housing needs including heat, hydro and emergency repairs. If you are receiving Ontario Works, contact your caseworker. Otherwise, call 1-877-324-9870.

Ontario Energy Board: Information on the consumer protection rules that electricity companies

have to follow, including special rules for low-income customers. 1-877-632-2727 www.oeb.ca

Air Conditioning / Cooling Help: If you are struggling due to extreme heat and receive OW, ODSP or ACSD, speak with your caseworker about possible assistance to get a cooling unit.

Cooling & Warming Centres: During extreme weather events, many municipalities will open cooling or warming sites. Follow your municipality on social media or call your township office.

Landlord and Tenant Concerns: If you are a tenant and your landlord is interfering with your heat or hydro or you have questions about your rights as a tenant, you may eligible for free legal advice through the Community Legal Clinic. 1-800-461-8953 www.communitylegalclinic.ca

Credit Canada: A non-profit & accredited agency that offers free credit counselling & debt consolidation services to help deal with debt. 1-800-267-2272 www.creditcanada.com

Time of Use, Tiered Pricing or Ultra-Low Overnight – Your choice!

You can choose the electricity pricing plan that saves you the most money.

With “Time of Use” and “Ultra-Low Overnight” pricing, what you pay for electricity depends on when you use it. If you choose either of these plans, you can save money by switching usage to lower cost times.

With “Tiered” pricing, what you pay for electricity depends on how much you use.

Use the Ontario Energy Board’s Bill Calculator to see which is best for you:

www.oeb.ca/consumer-information-and-protection/bill-calculator

Find current rates or change your pricing plan at hydroone.com or call Hydro One at 1-888-664-9376.

Budget Billing / Equal Payment Plans – Budget Billing or Equal Payment Plans mean you pay the same

amount each month to make energy costs easier to manage. Your monthly amount is based on past usage

and may be reassessed at least once per year. At the end of the billing term, your account is reconciled.

Hydro One offers 12 month budget billing plans to all customers. You can set up budget billing at

hydroone.com or call Hydro One at 1-888-664-9376.

Oil and propane providers may offer an equal payment plan of 10 months. This usually must be set up by

August of each year. Speak with your fuel provider.

Energy Contracts or Electricity Re-billers – Companies known as re-billers may claim they can save you money on your electricity by offering a contract with low prices on kilowatt hours.

IMPORTANT: Always be sure you fully understand what is being offered before signing anything.

Energy contracts may have other fees that add up. Learn more about your rights at

www.oeb.ca/consumer-information-and-protection/energy-contracts

Energy Affordability Program & New Heat Pump Eligibility (delivered by EnviroCentre) - This Save on Energy program offers FREE home energy assessments & upgrades for low & modest income households, including tenants. Depending on heating source & appliances, upgrades may include energy-efficient light-bulbs, clothes drying rack, draft-proofing, insulation, new energy-efficient appliances and more!

As of Sept 2025, oil & electrically heated homes may qualify for a cold climate air source heat pump.Apply at saveonenergy.ca/For-Your-Home/Energy-Affordability-Program, call 1 (844) 770-3148 or call EnviroCentre at 1 (877)

580-2582

ODSP Energy Conservation Benefit - If you receive ODSP, you may be eligible for $50 to purchase energy conservation products. Speak with your caseworker. TIP! Complete the Energy Affordability Program first then use the $50 benefit to buy energy products not otherwise provided.

ENERGY STAR Rebate Finder by Natural Resources Canada (NRCan) - This is a search tool hosted by the

federal government to help you find government-funded energy efficiency rebate and incentive

programs. https://oee.nrcan.gc.ca/energy/products/energystar/why-buy/programs.cfm

Ontario Energy & Property Tax Credit (part of Ontario Trillium Benefit) - Part of Ontario Trillium

Benefit. Apply with your tax return, call 1 (866) 668-8297 or visit www.ontario.ca/page/ontario-trillium-benefit